英文投诉信格式

Subject: Complaint Letter Regarding the Recent Service Experience at [Company Name]

Dear [Company Name] Management,

I am writing to express my dissatisfaction and disappointment with the recent service experience I encountered at your establishment, [Branch/Location Name], on [Date of Visit]. As a loyal customer of [Company Name], I have always had high expectations and have been satisfied with the services provided in the past. However, the incident that occurred during my last visit has left me deeply dissatisfied and I believe it is important to bring it to your attention.

Firstly, I would like to commend the staff members for their usual friendly and attentive demeanor. However, on this particular occasion, the overall service quality fell short of the standards I have come to expect from [Company Name]. The following points outline the specific issues I encountered during my visit:

1. Delayed Response Time: Upon arrival at the establishment, I was greeted by a staff member who seemed to be in a hurry and did not offer a warm welcome. It took approximately 15 minutes for a staff member to acknowledge my presence and assist me with my request. This delay was quite frustrating, especially considering that the establishment was not particularly busy at the time.

2. Inaccurate Product Information: I had placed an order for a specific product, which was advertised as being available in stock. However, upon receiving the item, I discovered that it was the wrong product and did not match the description provided. This error not only wasted my time but also resulted in additional inconvenience.

3. Lack of Apology and Compensation: Despite the mistake, the staff member did not offer an apology or any form of compensation for the inconvenience caused. I understand that errors can occur, but a sincere apology and a gesture of goodwill would have been appreciated.

4. Poor Customer Service: The staff member who assisted me throughout my visit was unhelpful and seemed uninterested in resolving the issue. When I requested a replacement for the incorrect product, the staff member was unenthusiastic and made it clear that they were not willing to go the extra mile to ensure my satisfaction.

5. Unsanitary Conditions: I also noticed that the overall cleanliness of the establishment was subpar during my visit. The restrooms were in dire need of cleaning, and the seating area had visible stains on the chairs. This not only reflects poorly on the image of [Company Name] but also raises concerns about the hygiene standards maintained within the establishment.

In light of the aforementioned issues, I would like to request the following actions to be taken:

1. A full refund for the incorrect product and any additional costs incurred due to the inconvenience caused.

2. An apology from the management for the overall poor service experience.

3. Immediate action to address the unhygienic conditions within the establishment.

4. A follow-up call or email from a representative of [Company Name] to discuss the steps being taken to prevent similar incidents from occurring in the future.

I trust that [Company Name] will take this matter seriously and take appropriate actions to rectify the situation. As a loyal customer, I have always valued the services provided by your company and hope that this incident does not tarnish the reputation of [Company Name].

Thank you for your attention to this matter. I look forward to a prompt response and the resolution of this issue.

Sincerely,

[Your Name]

[Your Contact Information]